E-governance is an instrument of achieving good governance because it :

(a) improves efficiency and economy

(b) enhances citizens government interface

(c) improves decision-making

(d) increases transparency in government operations

Codes :

The correct answer is - (a), (b), (c), and (d)

Key Points

• E-Governance refers to the use of information and communication technologies (ICTs) to provide government services, exchange information, and improve interactions between government and citizens.
• Key reasons why e-governance acts as an instrument for achieving good governance include:
  • Improves efficiency and economy:
    • Processes become faster and more cost-effective as e-governance eliminates redundancies and manual interventions.
    • Automation reduces human errors, thereby improving the quality of service delivery.
  • Enhances citizens-government interface:
    • Citizens can access government services, file complaints, and provide feedback through online platforms without visiting government offices.
    • Improved accessibility fosters trust and engagement between citizens and the government.
  • Improves decision-making:
    • E-governance provides real-time data and analytics, aiding evidence-based policymaking.
    • It ensures that government decisions are more aligned with citizens’ needs and priorities.
  • Increases transparency in government operations:
    • Digital platforms allow citizens to monitor government activities, reducing corruption and enhancing accountability.
    • Public access to information promotes openness in governance processes.

Additional Information

• Good Governance Characteristics:
  • Good governance is characterized by participation, rule of law, transparency, responsiveness, consensus-oriented decision-making, equity, inclusiveness, efficiency, and accountability.
  • E-governance supports these principles by leveraging technology to improve communication, service delivery, and citizen engagement.
• Examples of E-Governance Initiatives in India:
  • Digital India: An umbrella program to transform India into a digitally empowered society and knowledge economy.
  • e-District Project: Aims to deliver high-volume citizen services at the district level through technology.
  • Passport Seva: Provides efficient passport services using online platforms.
• Challenges in E-Governance:
  • Lack of digital literacy, especially in rural areas.
  • Infrastructure gaps, such as limited internet connectivity and hardware availability.
  • Resistance to change within government departments and among citizens.